Return & Refund Policy

At Pink Petal, we strive to ensure that every customer has a pleasant and seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.

Return Period

We offer a 3-day return window, which means you may request a return within 3 days from the date of delivery.

Eligibility for Returns

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.

• Include all original tags, labels, and packaging.

• Be accompanied by a valid proof of purchase or order confirmation.

Products that do not meet these requirements may not qualify for a return or refund.

Return Shipping Policy

Customers are required to arrange and bear the cost of returning the product. At this time, Pink Petal does not offer reverse pickup services for return requests.

Once your return request has been approved, our support team will share the return address and instructions via email. You may choose any trusted courier service to send the package back to us.

Please note that returns sent without prior approval or without initiating a return request will not be accepted.

Initiating a Return Request

To start a return, kindly reach out to our support team at:

Email: Pinkpetal01@outlook.com

Our team will guide you through the process and provide all necessary details to complete your return.

Damaged, Defective, or Incorrect Products

We recommend checking your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so that we can review the matter and provide a suitable resolution.

Non-Returnable Items

Certain products are not eligible for returns, including but not limited to:

• Perishable items such as food, flowers, or plants

• Customized or personalized products

• Personal care, beauty, and hygiene-related items

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Clearance, promotional, or final-sale items

If you have any questions regarding a specific product, please contact our support team before placing your order.

Exchanges

We currently do not provide direct product exchanges. Customers wishing to purchase a different item may return an eligible product and place a new order separately once the return process has been completed.

European Union Customers

For orders delivered within the European Union, customers may be entitled to a 14-day cooling-off period in accordance with applicable consumer protection regulations. Returned items must remain unused, in their original packaging, and include proof of purchase.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the status of your refund request.

Approved refunds will be processed to the original payment method within 3 business days. Depending on your bank or payment provider, additional processing time may be required before the amount reflects in your account.

If more than 7 business days have passed since your refund was approved and you have not received the amount, please contact us at Pinkpetal01@outlook.com, and our team will be happy to assist you.